Frequently Asked Questions

DigitlStock is a boutique digital marketplace offering precision-curated assets for creators, entrepreneurs, and professionals. Every product is hand-selected and quality-verified before it reaches our store — we prioritize quality over volume, always.

For freelancers, agency owners, content creators, developers, and digital entrepreneurs who value quality over quantity and want tools that actually produce results — not filler content.

No. Every product on DigitlStock is sold as a one-time purchase. You pay once and own your asset permanently — no recurring charges, no renewal reminders, no hidden fees.

You can complete a purchase as a guest. However, creating an account gives you a permanent dashboard to access all your purchases at any time, from any device — recommended for long-term convenience.

Yes. DigitlStock ships digitally to every country. There are no geographic restrictions on purchases or downloads. As long as you have internet access, you have access to us.

Immediately after payment confirmation, your download link is sent to your registered email address. You can also access all purchases directly from your account dashboard at any time.

First, check your spam and promotions folders. If the email is not there within 10 minutes of purchase, contact our support team with your order number and we will resend access promptly.

Yes. All purchases are stored permanently in your account dashboard. There is no expiry date on your access, and you can re-download at any time — weeks, months, or years later.

Contact our support team with your order details. We will issue a fresh access link within 48 business hours — no questions asked. Your purchase is permanent and we stand behind that commitment.

We accept all major credit and debit cards, PayPal, and additional regional payment options available at checkout. All transactions are processed through Stripe and PayPal — two of the world's most trusted payment gateways.

No — never. We do not store, see, or handle your raw card details at any point. All payment data is processed entirely by Stripe and PayPal — both PCI-DSS Level 1 certified. We receive only a secure transaction reference token.

Yes. We collect only the minimum information required to fulfill your order — your name and email address. We never sell, rent, or share your data with third parties. Full details are available in our Privacy Policy.

Yes. All prices displayed on DigitlStock are in US Dollars (USD). Your bank or payment provider may apply a currency conversion fee depending on your location — this is outside our control.

Because all products are digital and access is granted instantly upon purchase, all sales are final. We encourage you to review the full product description before completing checkout. If you experience a verified technical delivery failure, our team will resolve it promptly.

Change-of-mind refunds are not available for digital products once access has been delivered. If you have concerns about a product before purchasing, contact us first — we will help you make a fully informed decision.

If the delivered content materially differs from what was advertised, contact support within 7 days of purchase with your order details. We will investigate and resolve the issue — including a replacement or store credit where appropriate.

Each product page clearly states the included license type — Personal Use, PLR (Private Label Rights), or MRR (Master Resell Rights). Always review the product listing before purchase to confirm which applies to your specific order.

This depends on the license included with your specific product. Products with a Commercial or PLR license explicitly permit client and commercial use. Personal Use licenses are for private, non-commercial use only.

Only products sold under MRR (Master Resell Rights) may be resold. PLR products may be rebranded and sold as your own. Personal Use products may not be redistributed or resold under any circumstance.

PLR and MRR licensed products may be modified freely. Personal Use products should be used as-is. Specific modification rights are always clearly stated on the product page before purchase.

All digital assets are device-independent. You can access and use them on any desktop, laptop, tablet, or smartphone — Windows, Mac, iOS, or Android. Your purchase travels with you.

Requirements vary by product type and are always listed on the product page. Most assets are delivered in universally compatible formats such as PDF, DOCX, XLSX, or TXT — no proprietary software required.

Contact our support team immediately with your order number and a description of the issue. We will diagnose and resolve file integrity problems within 48 business hours — always at no extra cost.

You can reach us at support@digitlstock.com. Our team responds personally to every message — no bots, no automated scripts. We aim to reply within 24 business hours.

Our team is active Monday through Friday, 9:00 AM to 6:00 PM GMT. Messages received outside these hours are addressed at the start of the next business day — always personally.

Not currently. All support is handled via email to ensure every inquiry receives a thorough, considered response rather than a rushed live exchange. Quality over speed — always.

Yes — and we genuinely consider it. Community feedback directly influences our catalog planning. Send your suggestion to hello@digitlstock.com and our team will review it carefully.