Our Refund Policy
We believe in complete transparency. Please read this policy carefully before completing your purchase — it protects both you and us.
DigitlStock specialises in digital products — AI bundles, automation toolkits, Excel mastery libraries, marketing templates, and curated creative assets. Unlike physical goods, digital files are transferred to you instantaneously at the moment your payment is confirmed.
This instant delivery is fundamental to understanding why our refund policy differs from traditional retail. The moment you complete checkout, our delivery system dispatches your unique Google Drive access link to your inbox. Access is granted, the transaction is complete, and the digital asset — by its very nature — cannot be "returned."
At DigitlStock™, we operate under the highest professional standards of digital commerce. Our 'Final Sale' policy is not merely a rule, but a reflection of the instantaneous value we provide. We maintain a clear, non-negotiable framework regarding digital assets to ensure the integrity of our curated collections and the fairness of our service. By aligning with these global professional protocols, we guarantee a secure and transparent environment for every high-tier transaction.
Before you purchase: We encourage every customer to read the full product description, review the included file list, and contact our team at support@digitlstock.com with any pre-sale questions. We are happy to clarify exactly what is included before you commit.
All transactions at DigitlStock™ are final and non-refundable upon delivery. By completing your purchase, you provide express consent for immediate access and acknowledge that you thereby waive your statutory 14-day right of withdrawal under global consumer laws, including EU/UK protocols. This framework is essential to protecting the Intellectual Property and the rigorous expertise invested in our assets. Once content is accessed or downloaded, the transaction is legally closed—strictly prohibiting refund abuse to maintain a fair, premium environment for our professional community.
- Change of mind after purchase
- "I didn't use it" or "I forgot about it"
- Purchased the wrong product
- Incompatible software on your device
- Duplicate purchases under same account
- Dissatisfaction with quantity of content
- Results did not meet personal expectations
- Found a cheaper alternative elsewhere
- Files are corrupt and cannot be repaired
- You were charged twice for one order
- Delivered content materially mismatches listing
- Access link is permanently inaccessible
- Verifiable technical failure on our end
All claims must be submitted within 7 days of your purchase date with supporting evidence. Claims submitted after this window — or without evidence — will not be eligible for review. Contact us at support@digitlstock.com with your order number to begin the process.
We strongly encourage all customers to contact us directly before initiating a dispute with their bank or payment provider. Chargebacks — where your bank forcibly reverses a transaction — are costly, time-consuming, and frequently result in access being permanently revoked for the buyer, regardless of outcome.
The vast majority of genuine issues can be resolved faster and more effectively through direct communication with our support team. Our turnaround time for dispute resolution is 48 business hours — significantly faster than the weeks a standard bank dispute process typically takes.
Regarding chargebacks: Initiating a chargeback before contacting our support team will result in the immediate suspension of your account and access to all purchased assets during the investigation period. Fraudulent chargebacks — where the buyer has received and accessed their product — are disputed in full and may be reported to payment processors.
Our commitment is to your success and satisfaction with our digital assets. If you require clarification on any specific policy or encounter a unique technical challenge, our team is available to provide professional guidance. We prioritize transparency and fairness in every interaction, ensuring that our professional standards align with your investment goals.
We Are Here to Help.
Our support team responds personally to every message — no bots, no scripted replies. Reach out before raising a dispute and we will do our best to make it right.